RETURN & REFUND POLICY

 

🔁 RETURN & REFUND POLICY

 

We aim for customer satisfaction and will assist in the event of defective or incorrect items.

 

Refund Eligibility:

 

You may request a refund if:

 

• The product arrived damaged, defective, or significantly different from the description.

• The product was not delivered within 45 business days of order confirmation.

 

 

Refund Conditions:

 

 

• Refund requests must be submitted within 7 days of receiving the item.

• We may require a photo or video showing the issue.

• Refunds are issued at our discretion after reviewing the case.

• No returns are required unless explicitly requested.

 

 

Non-Refundable Cases:

 

 

• Change of mind after purchase

• Minor delays in shipping

• Items with signs of use or misuse

• Customer provided incorrect shipping address

 

 

Refund Method:

 

Refunds are processed to the original payment method within 3–10 business days after approval.

 

---

 

 

📩 How to Request a Refund

 

To request a refund, please contact our support team via the contact form on our website. Include:

 

• Order number

• Description of the issue

• Photo/video (if applicable)

 

 

---

 

 

⚠️ Disclaimer

 

We reserve the right to deny refund requests that do not comply with our policy.

LB Official is not responsible for delays or additional fees caused by customs, local authorities, or shipping carriers.