LB FAQ

 

 Frequently Asked Questions – LB Official

 


Have a question? We’ve got answers.

Here’s everything you need to know about shopping with LB Official.

 

 

 

📦 Orders & Shipping

 


When will my order be processed?

Orders are processed within 1–5 business days after purchase confirmation. You will receive an email once your order is shipped.


How long does shipping take?

Shipping times vary by location. Standard international delivery takes 7–21 business days. Please allow extra time during holidays or high demand periods.


Do you ship worldwide?

Yes, we ship globally! You’ll see available shipping options at checkout based on your location.


Can I track my package?

Yes! Once your order is shipped, you’ll receive a tracking number by email (when available).

 

 

 

🔁 Returns, Refunds & Order Issues

 


What is your return/refund policy?

We accept refund requests in cases of damaged, defective, or undelivered items.

See our Shipping & Refund Policy for full details.


What should I do if I received a damaged product?

Please contact us immediately with your order number and a clear photo of the item. We’ll make it right.


Can I cancel or change my order after placing it?

Orders can only be modified within 12 hours of purchase. After that, we cannot guarantee changes.

 

 

 

💄 Product Information & Safety

 


Are your products safe for sensitive skin or teeth?

Each product includes ingredient and usage instructions. If you have sensitive skin or gums, we strongly recommend performing a patch test and reading the & Safety Information. Ingredients


Where can I find the ingredient list for each item?

Ingredient details are available on each product page and/or on the physical packaging.


Do results vary from person to person?

Yes. Results depend on individual factors like skin type, usage frequency, lifestyle, and other variables.

 

 

 

💳 Payments & Customer Support

 


What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, and other secure checkout options based on your region.


Is my payment secure?

Absolutely. Our checkout is protected by SSL encryption and secure third-party processors. Your data is always safe.


How can I contact you if I need help?

You can reach us via our Contact Page or through WhatsApp support (if available on site).

 

 

Still have questions?

We’re here for you 💬 – just head over to our Contact Page and we’ll respond as soon as possible.


– LB Official Team